Customer Service

BioPharm World excels because of our customer service and support. When you call us, you are always directly connected to a friendly, knowledgeable person who can assess your application needs and help you find the perfect solution. If one of our standard products is not the right fit, we can help you design custom products or blend off-the-shelf items to create a cost-effective solution that is as unique as your process.

BioPharm World takes pride in quick shipments. We have teamed with some of the best suppliers in the industry and are able to ship direct from these factory stores, as well as from our 20,000 sq. ft. facility where we stock a large inventory of products.

Our Experience

Our team members have been in the industry for years and have built relationships with the best companies to bring you an unmatched array of components to meet even the toughest application requirements. We partner with leading manufacturers such as Saint-Gobain, AdvantaPure, Foxx Life Sciences, Purity One, Steel & O’Brien and many more to provide you with the products you need – Click here to shop by brand. From tubing to single-use components to fluid transfer solutions, BioPharm World has the selection you need with expert guidance to match, ensuring you get the right product for your application every time.

Our Commitment to Quality

Increasingly, our biotech, pharmaceutical and food manufacturing customers face the challenge of meeting stringent quality demands while keeping costs under control. BioPharm World understands these demands and has implemented a Quality Management System to confidently deliver you superior products at competitive prices, which comply with industry standards such as USP Class VI, ADCF (animal-derived component free), EMEA 410.01 Rev.3, European Pharmacopoeia 3.1.9, ISO10993 testing requirements, and more.

Return Policy

Returns happen and every application is different. Please review the return policy or speak to a BioPharm World specialist before buying and returning products. A 25% re-stock fee will be charged for all returns.

Please note, a Return Material Authorization (RMA) will be issued for any return. No return will be accepted, or credit issued, without a RMA. All RMA’s will have related shipping information.

Shipping
-  If the product was shipped in error, the seller will be responsible for the shipping.
- The buyer is responsible for shipping if he or she orders in error.

Inspections
Inspections must be done prior to accepting any shipment. The buyer/receiver is responsible for inspecting for freight damage. Any damage must be noted on the BOL prior to accepting the equipment with the carrier and a claim must be filed as soon as possible. If the equipment is damaged beyond repair, we recommend refusing the freight. The seller/shipper is not responsible for inspections, the buyer/receiver is. If you have any questions when receiving freight, please call our office.

Cancellation of Orders
Cancellations happen. Check with the BioPharm World representative to see if there is a restocking fee on the item. If a payment is made via credit card, a refund less the restocking charge will be returned once the product has been returned free and clear of any damage and/or usage. If a payment is made via company check, to eliminate any fraudulent transactions, BioPharm World will hold any refund for 30 days. Once the deposit and/or payment has been cleared by the proper authorities, a refund less the restocking charge will be returned once the product has been returned free and clear of any damage and/or usage.

Contact Us

Call or email the office for more information: sales@biopharmworld.com.